FAQ

Where do you deliver to?
EU, Switzerland, UK, US

How much are the shipping cost?
€4.99 for standard shipping (US €9.90). Free shipping on orders over €160 (US €200).

Switzerland: Für Lieferungen in die Schweiz empfehlen wir Ihnen den Service von MeinEinkauf.ch zu nutzen. Alle Informationen finden Sie unter MeinEinkauf.ch. Alle Zollformalitäten und die Lieferung zu Ihrer Haustür übernimmt dann gegen eine geringe Gebühr MeinEinkauf.ch. Ihre Ware erhalten Sie schnell, fertig verzollt und günstig.

Refund and exchange?
You have 30 day to get a refund or exchange. Please find more information about our refund and exchange policy in our Terms of Business.
If you wish to return an item, please email contact@kernbeyond.com with your order number and the cause of your return. We will then find a fitting solution.

I have received a faulty product, what should I do?
Send a picture and your order number to contact@kernbeyond.com and we’ll decide if you get an exchange.

How do I cancel my order?
If you changed your mind about your order, please contact our customer service team as soon as possible. In case your order has not been shipped, we will cancel your order immediately and your order will be refunded. If your order already has been shipped, unfortunately we cannot cancel your order anymore.

Will there be any additional costs to my order?
Additional charges may be added by your local customs.

Customer care
How do I receive the latest information?
All the latest information or launches will be communicated via our instagram or newsletter.

How do I take care of my hoodie?
All of our items come with a care label, we strongly recommend following these instructions. However, we recommend tumble-drying on low heat the hoodie for a softer touch.